These Terms and Conditions set out the basis on which Cleaners Canary Wharf provides cleaning services to residential and commercial clients. By making a booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation requesting and responsible for payment of the services.
Company means Cleaners Canary Wharf, the provider of the cleaning services.
Services means the cleaning services provided by the Company, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, office cleaning and related tasks agreed in advance.
Premises means the property or properties where the Services are to be performed.
Booking means any request by the Client for Services that is accepted by the Company.
Cleaner means any employee, contractor or representative engaged by the Company to perform the Services.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
The Company will provide the Services as agreed with the Client during the booking process. The scope, frequency and duration of the Services will be based on the information provided by the Client and confirmed by the Company.
The Company reserves the right to adjust the quoted time or price if, upon arrival at the Premises, it becomes clear that the work required differs substantially from the information originally supplied by the Client. In such cases, the Company will seek the Client’s approval before proceeding.
The Services do not include any task that may put the Cleaner at risk, is unsafe, requires specialist equipment not previously agreed, or is beyond the normal scope of domestic and commercial cleaning, such as heavy lifting, specialist cleaning of hazardous areas or exterior work at height.
Bookings may be made by the Client through the methods made available by the Company from time to time. By placing a Booking, the Client warrants that all information provided is accurate, complete and up to date.
A Booking is only confirmed when the Company has acknowledged acceptance and has provided the date, time and estimated duration for the Services. The Company may refuse any Booking at its discretion, for reasons including but not limited to lack of availability, safety concerns or outstanding payments.
The Client is responsible for ensuring that suitable access to the Premises is available at the agreed time. Where the Client is not present, arrangements for keys or entry codes must be agreed with the Company in advance. The Client is responsible for the safety and adequacy of any keys or access details supplied.
The Client must provide a safe working environment for Cleaners at all times. This includes ensuring that the Premises are reasonably accessible, that electricity and water are available, and that there are no health and safety hazards that could cause injury or damage.
The Client must inform the Company of any known risks at the Premises, including any fragile items, faulty appliances, alarm systems or other issues that may affect the provision of the Services.
The Client is responsible for securing valuable, fragile or irreplaceable items prior to the Cleaner’s arrival. The Company does not accept responsibility for loss or damage to items left unsecured or in locations where cleaning is being carried out in the normal course of the Services.
If pets are present at the Premises, the Client must ensure that they do not pose a risk or obstruction to the Cleaners. The Company is not responsible for controlling or securing pets.
The price for the Services will be communicated to the Client during the booking process. Prices may be based on an hourly rate, a fixed fee, or a combination of both, depending on the type of service requested.
All prices are quoted in pounds sterling and, where applicable, will include any taxes that the Company is required to charge. The Company reserves the right to adjust its prices from time to time; however, any change in price will be communicated in advance and will not affect confirmed Bookings unless agreed with the Client.
Payment terms will be communicated at the time of booking. The Company may require payment in advance, at the time of service, or on invoice, depending on the nature of the Booking and the relationship with the Client.
Where payment is due on invoice, the Client must pay all invoices in full by the due date specified. If payment is not received by the due date, the Company reserves the right to suspend Services, cancel future Bookings, and charge interest on overdue amounts at the statutory rate permitted under the Late Payment of Commercial Debts legislation or any similar applicable laws.
The Company may use third-party payment processors. The Client agrees that the Company may share necessary transaction information with such providers for the purpose of processing payments.
The Client may cancel or reschedule a Booking by giving the minimum notice specified by the Company at the time of Booking. If the Client fails to provide the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the Booking.
If the Cleaner is unable to gain access to the Premises at the agreed time, or if entry is delayed by the Client by more than a reasonable period, this may be treated as a late cancellation. In such circumstances, the Company may charge a fee equivalent to all or part of the scheduled service cost.
The Company will use reasonable efforts to ensure that Cleaners attend at the agreed time. However, start times are estimates and may be affected by circumstances beyond the Company’s control, such as traffic or public transport issues. Where there is a significant delay, the Company will attempt to notify the Client and may offer to reschedule or adjust the service time where possible.
The Company reserves the right to cancel or reschedule a Booking due to reasons including, but not limited to, staff illness, extreme weather, safety concerns at the Premises, or other events beyond its reasonable control. In such cases, the Company will seek to arrange an alternative time or, if that is not possible, will refund any pre-paid amounts for the affected Booking.
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, preferably within twenty-four hours of completion of the relevant service visit.
The Company may request photographs or a description of the issue and may offer to re-clean the affected areas or provide a partial credit or refund, at its discretion. Any such remedy is subject to the Client having complied with these Terms and Conditions and providing access for the Company to inspect or rectify the issue.
The Company is not responsible for pre-existing damage, wear and tear, permanent stains, or other conditions that cannot be resolved through ordinary cleaning methods.
The Company will maintain appropriate public liability insurance in respect of its Services. Details of current insurance cover may be made available upon request.
To the fullest extent permitted by law, the Company’s total liability to the Client for any loss, damage, cost or expense arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, is limited to the total amount paid by the Client to the Company for the specific Booking giving rise to the claim.
The Company will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity, loss of data, or any losses arising from delays or cancellations beyond the Company’s reasonable control.
The Company will not be responsible for any damage where the Client has asked the Cleaner to use cleaning products or equipment supplied by the Client that are not suitable for the surface or item being cleaned, or where the Client has not followed the Company’s recommendations.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
Where the Client provides keys or access codes, the Company will take reasonable care to ensure they are kept secure and only used for the purpose of performing the Services. The Company recommends that keys are not labelled with the full address of the Premises.
If keys are lost or stolen while in the custody of the Company, the Company’s liability will be limited to the reasonable cost of key replacement and, if necessary, changing the relevant locks, subject to the overall liability cap set out in these Terms and Conditions.
The Client is responsible for ensuring that all windows and doors are locked and that any alarm systems are set as required after the completion of the Services, where the Client is present at the Premises.
Unless otherwise agreed, the Company will provide standard cleaning products and equipment reasonably required to perform the Services. If the Client requests the use of specific products or equipment, this must be agreed in advance and may affect the price and scope of Services.
The Client must not request the use of any product or method that is unsafe, unsuitable for the surface to be cleaned, or contrary to the manufacturer’s instructions. The Company may refuse to use any such product or method.
The Company and its Cleaners will comply with applicable health and safety requirements. The Client must not request any task that would breach health and safety regulations or place the Cleaner at unacceptable risk.
The Company will handle and dispose of general non-hazardous waste generated in the ordinary course of cleaning in line with applicable waste and environmental regulations. This typically includes routine household or office waste that can be placed in standard refuse or recycling containers provided at the Premises.
The Services do not include the collection, transport or disposal of hazardous, clinical, chemical or regulated waste, including but not limited to sharps, solvents, paint, asbestos, contaminated materials or electrical items that are subject to specific disposal rules. The Client is responsible for arranging appropriate specialist disposal of such items.
Where the Client requests disposal of bulky items, furniture or unusually large volumes of waste, this must be agreed in advance and may be subject to additional charges and specific legal requirements. The Company reserves the right to refuse the removal of any item that could breach waste management laws or present safety risks.
The Client must not request the Company or its Cleaners to dispose of items in a manner that is unlawful, such as fly-tipping or using inappropriate bins or locations. The Client remains responsible for any consequences of instructions that involve illegal or improper waste disposal.
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, strikes, transport disruptions, power failures, or restrictions imposed by authorities.
In such circumstances, the Company may suspend the Services for the duration of the event or agree alternative arrangements with the Client.
The Company will handle personal data provided by the Client in accordance with applicable data protection laws. Personal information will only be used for the purposes of managing Bookings, delivering Services, processing payments, handling enquiries and meeting legal or regulatory obligations.
The Company will take reasonable steps to keep Client information confidential and secure and will only share information with third parties as necessary for the provision of the Services, payment processing, insurance, or where required by law.
The Company may update these Terms and Conditions from time to time. Any changes will take effect when published or when otherwise communicated to the Client. The version in force at the time of a specific Booking will apply to that Booking.
Continued use of the Services after changes have been communicated will be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Client may have under consumer protection laws.
If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any service description or booking confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations or agreements, whether written or oral, relating to their subject matter.
By choosing to book one of our cleaners Canary Wharf services you will receive top-notch assistance at incredibly competitive prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(66)
