This Privacy Policy explains how Cleaners Canary Wharf collects, uses, stores and protects personal data relating to our customers in the Canary Wharf area. It also explains the rights individuals have under the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all Cleaners Canary Wharf customers in the area, including prospective, current and former customers who contact us, request a quote, or use our cleaning services.
For the purposes of data protection law, Cleaners Canary Wharf is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing personal data relating to our customers and prospective customers in the Canary Wharf area.
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identification and contact details such as name, address, postcode, and general location within the Canary Wharf area, as well as communication details you choose to provide. Booking and service information such as details of the property to be cleaned, type and frequency of cleaning services requested, access instructions you provide, and notes relating to your preferences. Payment and billing information such as billing address and payment-related records necessary to process payments and issue invoices. Communication records such as enquiries, quotes, feedback, complaints, and any other correspondence between you and Cleaners Canary Wharf. Technical and usage information where relevant, such as date and time of enquiries and how you came to contact us.
We may collect personal data directly from you when you contact us, request a quote, make a booking, communicate with us by phone or other means, or provide information to our cleaning staff during a visit. We may also generate personal data in the course of delivering services, such as records of completed appointments and invoices. In limited cases, and where lawful, we may receive personal data from third parties, such as referral partners or platforms you use to find cleaning services.
We only process personal data where we have a lawful basis under data protection law. Depending on the situation, we may rely on:
Contract: We process personal data to take steps at your request before entering into a contract and to perform a contract with you, including arranging and delivering cleaning services, managing appointments, and handling payments. Legal obligation: We process certain data where necessary to comply with legal and regulatory obligations, such as tax, accounting and record-keeping requirements. Legitimate interests: We may process personal data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling customer queries, preventing fraud and misuse of our services, and maintaining business records. Consent: In limited circumstances we may rely on your consent, for example for certain types of optional marketing communications. Where processing is based on consent, you may withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including confirming bookings, organising access to your property, and tailoring services to your preferences. To communicate with you, respond to enquiries, provide quotes, send booking confirmations and updates, and handle feedback or complaints. To process payments, issue invoices, manage billing queries and maintain financial records. To manage our relationship with customers in the Canary Wharf area, including service improvement, quality assurance and staff training. To fulfil our legal and regulatory obligations, including accounting, taxation and responding to lawful requests from authorities. To protect our business, staff and customers, including the prevention and detection of fraud and the establishment, exercise or defence of legal claims.
We may share personal data with third parties where necessary and lawful. These may include:
Service providers acting as data processors that support our operations, for example providers of scheduling tools, payment processing services, customer management systems, secure data storage and backup services, and professional advisers such as accountants. Our cleaning staff and relevant personnel, to the extent necessary to deliver services to you and to follow your instructions and preferences. Authorities, regulators or legal advisers where required by law or where necessary to protect our rights, respond to legal claims or comply with legal processes. When we use data processors, we ensure that appropriate data processing agreements are in place and that processors are required to handle your personal data only in accordance with our instructions and with appropriate security measures.
Where any service providers or systems we use are located outside the United Kingdom or the European Economic Area, and personal data is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with data protection law. These safeguards may include the use of standard contractual clauses or reliance on equivalent adequacy decisions, together with additional technical and organisational measures as necessary.
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to comply with legal, accounting and reporting obligations. In general, we retain customer and booking information for a period that allows us to manage ongoing services, handle complaints or disputes, and meet record-keeping requirements. Financial and invoicing records are typically retained for a longer period in line with tax and accounting rules. When personal data is no longer needed for these purposes, we will securely delete, anonymise or otherwise remove it from our systems.
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training, and procedures for responding to suspected data breaches. While no system can be guaranteed to be completely secure, we work to ensure that personal data relating to our customers in the Canary Wharf area is handled with a high level of care and protection.
Under data protection law, individuals whose personal data we process have a number of rights. Subject to certain conditions and exemptions, these include:
The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data. The right to rectification of inaccurate or incomplete personal data. The right to erasure in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing. The right to restrict processing in certain situations, such as where the accuracy of the data is contested or where you have objected to processing. The right to object to processing based on our legitimate interests, including profiling based on those interests, and to object to direct marketing at any time. The right to data portability, allowing you in some cases to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit it to another controller where technically feasible.
If you wish to exercise any of your data protection rights in relation to personal data held by Cleaners Canary Wharf, you can contact us and provide sufficient information for us to identify you and respond to your request. We may ask for additional information if necessary to confirm your identity and to locate the relevant data. We aim to respond to all valid requests within the time limits set by data protection law. There is normally no fee to exercise your rights, although we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.
If you have concerns about how Cleaners Canary Wharf processes your personal data, we encourage you to contact us so that we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed. Details on how to do so are available from the supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, in how we handle personal data, or in applicable laws and regulations. Any updates will apply from the date they are published. We encourage customers and prospective customers in the Canary Wharf area to review this Privacy Policy periodically to stay informed about how we process personal data.
By choosing to book one of our cleaners Canary Wharf services you will receive top-notch assistance at incredibly competitive prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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