Terms and Conditions for Cleaners Canarywharf

These Terms and Conditions set out the basis on which Cleaners Canarywharf provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing our cleaning team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing a booking for a Canarywharf cleaning service, a one-off visit, or a recurring service arrangement.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the cleaning service provider operating under the Cleaners Canarywharf name. References to “you” and “your” mean the person or business purchasing the service. These terms apply to all standard cleaning appointments, specialist cleaning requests, and any add-on services that may be agreed in writing or by recorded booking confirmation.

Nothing in these terms affects your statutory rights as a consumer under UK law. We aim to provide a clear and fair framework for all cleaning services in Canary Wharf and throughout the surrounding service area, while keeping the agreement practical, transparent, and easy to understand.

1. Booking Process

A booking is only confirmed when we have accepted your request and issued a confirmation by email, text message, or other written method. Any quotation provided before confirmation is an estimate based on the information supplied by you. If the property size, condition, or requested work differs from the details given at the time of enquiry, the price and duration may be adjusted before the service starts. This applies to all Canary Wharf cleaners and any related cleaning appointments.

When booking a service, you must provide accurate information about the property, access arrangements, parking restrictions where relevant, and any special instructions. You are responsible for ensuring that the area to be cleaned is accessible at the agreed time. If access is delayed, blocked, or unavailable, we may charge for waiting time, or the appointment may be treated as a late cancellation depending on the circumstances.

We reserve the right to refuse or cancel a booking where the requested work is outside our normal service scope, where the site conditions are unsafe, or where the information provided is incomplete or misleading. A cleaning company Canary Wharf may also decline a job if equipment, materials, or staffing levels are not suitable for the work requested.

2. Services and Scope of Work

Our services may include regular housekeeping, end-of-tenancy cleaning, office cleaning, deep cleaning, and other domestic or commercial cleaning tasks agreed at the time of booking. The exact tasks included in each appointment will depend on the package selected and any written notes exchanged before confirmation. Unless expressly agreed, services do not include specialist restoration, hazardous waste removal, biohazard handling, or any activity requiring a separate licence or specialist contractor.

We will use reasonable care and skill in performing the services, and we will endeavour to complete the agreed work within the estimated timeframe. However, cleaning outcomes may vary depending on the condition of the property, the materials present, and the time allocated. Staining, wear, damage, mould, limescale, and long-term neglect may not always be removable through standard cleaning methods.

Customers must remove or secure personal valuables, confidential documents, medicines, cash, and fragile items before the appointment begins. Although our Canary Wharf cleaning services are delivered by trained staff, we are not responsible for items left unattended in areas being cleaned unless loss or damage is caused by our proven negligence.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on the day of service or immediately upon completion. For recurring contracts, invoices may be issued weekly, monthly, or according to the agreed billing cycle. We accept payment methods stated in the booking confirmation, and all prices are shown inclusive or exclusive of VAT depending on our current registration status and the wording of the quote.

If a deposit is requested, the booking may not be secured until the deposit has been received. Deposits are usually offset against the final amount due, unless the booking is cancelled outside the permitted notice period or the customer breaches these terms. Any unpaid amount not settled by the due date may incur late payment charges and recovery costs where permitted by law.

Where the service has been completed and any additional work has been requested or approved on site, we may issue an amended invoice to reflect the actual time spent or materials used. This can apply to a Canary Wharf cleaning company where the customer asks for tasks that were not originally included in the schedule. We may suspend future services until outstanding sums are paid.

4. Cancellations, Rescheduling, and Missed Appointments

If you need to cancel or reschedule, you must notify us within the notice period set out in your booking confirmation. Where no specific notice period is stated, we require at least 24 hours’ notice for standard bookings and longer notice for larger or specialised appointments. Cancellations made after the notice period may be charged in full or in part to cover staffing and scheduling losses.

If our team arrives at the property and cannot gain access, or if the appointment cannot proceed because the property is not ready, unsafe, or materially different from what was described, the booking may be charged as a missed appointment. The same applies if utilities essential to the service are unavailable, such as water or electricity, where these are needed to complete the agreed work safely and effectively.

We may cancel or rearrange a service due to illness, adverse weather, staff shortages, equipment failure, or circumstances beyond our reasonable control. If we cancel, we will offer an alternative time where possible. Except where required by law, we are not liable for indirect costs arising from a cancellation or rescheduling event, including missed business opportunities or inconvenience caused by alternative arrangements.

5. Customer Responsibilities

You must ensure the property is in a condition that allows the service to be carried out safely. This includes providing working utilities, reasonable lighting, and a safe environment free from obvious hazards. You must tell us in advance about pets, alarm systems, restricted access, parking limitations, or any other factor that may affect the appointment. If a pet is likely to interfere with the service, you should arrange suitable containment or supervision.

You are also responsible for making sure that the cleaning instructions you give are accurate and lawful. If you ask us to use a product, method, or access route that is not safe or that could damage surfaces, we may refuse. Our Cleaners Canarywharf team may decline to move heavy furniture, dismantle fixtures, or clean electrical fittings if doing so would create a risk of injury or damage.

In the event that you or anyone else present at the property behaves abusively, threatens staff, or creates an unsafe working environment, we may stop work immediately and charge for the time already spent. Repeated unsafe conduct may result in refusal of future bookings.

6. Liability and Limitations

We will perform our services with reasonable care and skill. If we fail to do so, we may at our option re-perform the relevant part of the service, issue a partial refund, or agree another fair remedy. This is subject to the nature of the issue, the circumstances of the booking, and whether you notified us within a reasonable time after the service took place.

We are not liable for pre-existing damage, wear and tear, hidden defects, manufacturer faults, or deterioration caused by age, moisture, previous cleaning attempts, or unsuitable materials. We are also not responsible for loss or damage arising from your failure to disclose important information, such as fragile surfaces, delicate finishes, or prior repairs. Where appropriate, we may ask for photographic evidence of a concern before considering a claim.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim relating to a cleaning appointment shall not exceed the amount paid for the specific service in question, except where a different limit is required by law.

7. Waste Regulations and Disposal

We will dispose of waste generated directly by our service in accordance with applicable UK waste management laws and any relevant environmental requirements. However, we are not a general waste collection or removal company unless specifically agreed in writing. Standard cleaning waste may include packaging, disposable cloths, and other minor materials used during the appointment, but these remain subject to our operational policies and any site restrictions.

You must not ask us to remove hazardous waste, clinical waste, asbestos, needles, chemicals, or other controlled materials unless we have expressly confirmed that such removal is lawful, safe, and within scope. Where waste segregation is required, you are responsible for providing the appropriate bins, facilities, or instructions. If we are required to stop work because waste conditions are unsuitable or unlawful, the booking may still be chargeable.

All waste handling must comply with the Environmental Protection Act 1990, duty of care principles, and any other applicable regulations. If waste needs specialist handling or licensed disposal, you must arrange this separately unless we have specifically agreed to provide that service. A Canary Wharf cleaner should never be expected to act outside lawful disposal limits.

8. Complaints, Amendments, and Service Issues

If you are unhappy with any aspect of the service, you should notify us as soon as reasonably possible after the appointment. We may ask for access to the affected area, supporting images, or other information so that we can review the matter properly. Where a complaint is justified, we may offer a corrective visit, a partial refund, or another appropriate resolution at our discretion.

We may update these Terms and Conditions from time to time to reflect legal, operational, or pricing changes. The version in force at the time of your booking will apply to that service unless a later update is required by law. Any variation to a confirmed booking must be agreed by both parties in writing, and oral statements will not override the written booking confirmation unless required by law.

These terms form the entire agreement between you and us in relation to the relevant service, except where mandatory consumer protections apply. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in full force and effect.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in another part of the United Kingdom, any mandatory rights under the law applicable to your residence remain protected to the extent required by law.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these terms, subject always to any mandatory consumer rights or alternative dispute resolution process that may apply. By booking with Cleaners Canarywharf, you acknowledge that the service is provided under this legal framework and accept the responsibilities set out above.